Terms of use of the Site

Welcome to the official website of Tiffany & Sienna (the “tiffanyandsienna.com”). By accessing or using this Site, including browsing, viewing content, placing orders, booking appointments, subscribing to membership, or any other activity, you agree to be bound by these General Terms & Conditions of Use (the “Terms”). If you do not agree with any part of these Terms, please stop using the Site immediately.

This website is managed and maintained by Tiffany & Sienna (Private) Limited ("Tiffany & Sienna," "We," "Us," or "Our"), a company incorporated under the laws of Sri Lanka, whose registered address is No 171, Nawala Old Road, Nawala and with registration number PV 003391 40.

General Information

If you need further information or assistance, please visit our Customer Care section, where you will find information on orders, shipping, refunds, and returns for products purchased on tiffanyandsienna.com, along with tips and other general information on our services.

You can always contact us through our Contact Us form or via email at contact@tiffanyandsienna.com. We aim to respond promptly from Monday to Friday, excluding public holidays in Sri Lanka. Please refer to our Contact Us section for opening times.

For any other legal information, please consult our Terms of Sale, Returns Policy, Privacy Policy, and Cookie Policy for tiffanyandsienna.com.

We may amend or simply update all or part of these General Terms and Conditions of Use at any time. Any amendment or update shall be posted for our users in the Legal Area of tiffanyandsienna.com as soon as they have been made and shall be binding as soon as they are published on the website. You should regularly access this section to check the publication of the most recent and updated terms. If you do not agree to all or part of tiffanyandsienna.com's General Terms and Conditions of Use, please do not use our website.

Use of the Website

The access to and use of tiffanyandsienna.com, including the display of web pages, communication with us, downloading product information, and making purchases, are carried out by our users exclusively for personal, non-commercial purposes.

  • You shall be liable for your use of tiffanyandsienna.com and its content.

  • We shall not be considered liable for any use of the website and its content that is not compliant with the laws and regulations in force in Sri Lanka, without prejudice to our liability for intentional torts and gross negligence.

  • In particular, you will be liable for communicating information or data which is incorrect, false, or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

1. Related Policies

Your use of the Site is also subject to and governed by our other policies and legal notices (available on the Site), including:

  • Privacy Policy (handling of personal data)

  • Cookie Policy (use of cookies and tracking technologies)

  • Shipping & Delivery Policy (for purchased goods)

  • Returns & Exchange Policy (for eligible products)

  • Appointment & Booking Policy (for salon or styling services)

  • Membership Terms & Conditions (for members)

By using the Site or engaging in transactions (product purchase, booking, membership), you acknowledge that you have also read, understood, and accepted these related policies, and that they form part of the contractual relationship between you and Tiffany & Sienna.

2. Intellectual Property Rights

All content included on tiffanyandsienna.com, such as works, images, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions, and software (collectively, “Content”), is the property of Tiffany & Sienna or its licensors, and is protected by Sri Lankan and international copyright and other intellectual property laws.

  • You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Tiffany & Sienna.

  • Tiffany & Sienna shall have the exclusive right to authorise or prohibit, at its sole discretion, any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content.

  • Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Tiffany & Sienna shall be carried out by you for lawful purposes only and in compliance with all applicable laws in Sri Lanka.

3. Links to Other Websites

tiffanyandsienna.com may contain links to other websites, which are in no way connected to tiffanyandsienna.com.

  • We do not control nor monitor such third-party websites or their contents. We shall not be held liable for the contents of such sites nor for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you visit those websites.

  • Please pay attention when you access these websites and carefully read their terms and conditions of use and their privacy policies. Our General Terms and Conditions of Use and Privacy Policy do not apply to the websites of third parties.

  • We provide these links exclusively to help our users in searching and surfing the Internet and do not guarantee or recommend their web content, services, or products.

4. Site Availability, Modifications & Right to Suspend

  • We strive to maintain the Site functional, secure and up-to-date. However, we do not guarantee uninterrupted use or error-free operation.

  • We reserve the right to suspend, restrict or terminate access to the Site (or parts of it), or to modify or remove any content, product, service, or feature at any time,  including pricing, product availability, booking slots, membership offerings, or content, without prior notice, at our sole discretion.

  • We may also block, restrict or cancel user accounts if we suspect misuse, fraud, or breach of these Terms.

  • We cannot be held liable for any loss, damage or inconvenience arising from Site interruptions, modifications, removal of features, or changes in availability.

5. Links to tiffanyandsienna.com

If you are interested in linking to tiffanyandsienna.com and/or its publicly accessible subpages, please contact us first through our Customer Care section to request our consent.

  • We grant links to tiffanyandsienna.com free of charge and on a non-exclusive basis.

  • We are entitled to object to certain links if the requester has, in the past, adopted unfair commercial or business practices or has conducted unfair competition activities.

  • In any event, it is forbidden to post deep links (such as deep frames) or to use unauthorised meta tags without our express consent.

6. Orders, Purchases, Services & Membership Terms and Conditions

Because Tiffany & Sienna operates a combined e-commerce + services + membership model, the following clauses apply depending on the kind of service you use:

6.1 Product Purchases (Ready-to-Wear / Signature Collections)

  • When you place an order through the Site, you submit an offer to purchase. Orders are subject to confirmation, including payment authorisation and stock availability.

  • A contract is formed only when we send an order confirmation email to you. Until then, orders may be cancelled or modified.

  • Prices shown are inclusive of applicable taxes (if any) and any relevant fees clearly indicated at the time of checkout.

  • Payment by the methods offered (online payment gateway, card, etc.) must be completed before dispatch.

6.2 Shipping & Delivery

  • Delivery, dispatch times, shipping costs, customs or duties (if applicable), and risk of loss or damage during shipping are governed by our Shipping & Delivery Policy.

  • Once dispatched, we will provide tracking details to you. Any delay or failure of delivery due to courier, customs, or third-party logistics is beyond our direct control.

6.3 Returns, Exchanges & Refunds

  • Ready-to-wear items may be eligible for return or exchange under the conditions set in our Returns & Exchange Policy (e.g. within specified timeframe, unworn condition, with original tags).

  • Signature items, limited editions, or custom-made pieces are often final sale due to their bespoke nature. All sales are final unless there is a manufacturing defect or error on our part.

  • Refunds or exchanges are processed per the terms in the Returns Policy. Customers requesting returns must follow the instructions and timelines specified.

6.4 Service Bookings (Styling, Salon, Consultations)

  • Service bookings are requests for appointments or consultations; confirmation is subject to availability and our acceptance.

  • We reserve the right to reschedule, cancel or refuse bookings in case of unforeseen circumstances or if the user fails to provide required information.

  • Cancellations or rescheduling by users must comply with the rules in our Appointment / Booking Policy; late cancellations or no-shows may result in fees or affect future booking privileges.

6.5 Membership Subscriptions & Benefits

  • Membership is offered under specific Membership Terms & Conditions. When you subscribe, you agree to those terms in addition to these general Terms.

  • Benefits are personal, non-transferable, and may change over time at our discretion (e.g. early access, priority booking, special offers).

  • We reserve the right to suspend or terminate membership if we detect abuse, misuse, or violation of Terms, without obligation for refund, unless otherwise specified.

7. Disclaimers on Content

While we have adopted measures to ensure that the content of the website is accurate and does not contain any incorrect or out-of-date information, we cannot be held liable for the absolute accuracy and completeness of the contents, except for our liability for tort and gross negligence and as otherwise provided for by Sri Lankan law.

  • We cannot guarantee that the website will operate continuously, without any interruptions or errors due to connection to the Internet. In the event of any problem, please contact our Customer Care team.

  • We have adopted adequate technical and organisational security measures to protect services on tiffanyandsienna.com, the integrity of data and electronic communications to prevent unauthorised access, dissemination, destruction, and loss of data, in line with modern security standards.

8. Our Business Policy

We have adopted a business policy, our mission consists of selling products through our services and website to "consumers" only.

  • A "Consumer" shall mean any natural person who visits tiffanyandsienna.com for purposes which are outside their trade, business, or professional activity (if any).

  • If you are not a consumer, please do not use our services to purchase products. We shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the Terms of Sale and these General Terms and Conditions of Use.

9. Governing Law

These General Terms and Conditions of Use are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Sri Lanka.

10. Amendments & Updates to Terms

  • Tiffany & Sienna may amend, update or replace these Terms at any time (e.g. to reflect changes in business practices, legal/regulatory updates, or site features).

  • We will publish the revised Terms on the Site under a “Terms & Conditions” or “Legal” section with the date of last update clearly displayed.

  • Continued use of the Site after publication constitutes acceptance of the revised Terms by you.

11. Contact & Customer Support

For any questions, support, complaints, or communications, whether about orders, bookings, privacy, or legal matters, please contact us using the information provided on our Site’s Contact Us page. We commit to respond promptly to legitimate requests and concerns.