About Tiffany & Sienna
What does Tiffany & Sienna specialise in?
Tiffany & Sienna is a contemporary fashion house offering limited edition ready to wear garments, signature pieces, and bespoke design services for both men and women.
Are your collections limited?
Yes. All ready to wear and signature pieces are produced in limited quantities to preserve quality and exclusivity. Once sold out, designs are not restocked unless stated otherwise.
Are all designs original?
Yes. Every piece is designed exclusively by our creative team. We do not replicate external designs.
Do your collections change seasonally?
Yes. We release limited collections that evolve with design direction while maintaining our signature modern aesthetic.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Orders & Payments
How can I place an Order?
Orders can be made directly through our online store. Custom-made requests are handled exclusively through consultations at our studio.
What payment methods do you accept?
We accept major debit and credit cards, bank transfers, and selected digital payment options. Payment details will be displayed at checkout.
Do you offer Island-wide Delivery?
Yes. We offer reliable islandwide delivery with tracking. Delivery times vary based on your location.
How long will my order take to arrive?
Ready to wear orders typically dispatch within five-eight business days. Signature and bespoke orders follow the timelines communicated during consultation.
How do I find my size?
Each product page includes a detailed size guide. If you require personalised assistance, our team will be happy to support you via email or an in-studio fitting.
Do you offer alterations?
Yes. Alterations are available for both ready to wear and signature pieces. Bespoke pieces include fitting and adjustments as part of the creation process.
Returns and Exchanges
Do you accept returns & exchanges?
Yes. We accept returns and exchanges for eligible ready to wear items. Items must be unworn, unwashed, undamaged, and returned with all original tags attached.
Which items are not eligible?
Custom-made designer wear garments, signature pieces, personalised pieces, one time pieces, and accessories are not eligible for returns or exchanges unless proven defective.
How do I initiate a return or exchange?
Please complete the Return and Exchange Questionnaire on our Return Request Form page and email it to contact@tiffanyandsienna.com. Once reviewed, our team will guide you through the next steps.
How long does it take to process a return?
Once we receive your item, please allow two to five working days for inspection and processing.
Bespoke and Custom Services
How do Bespoke orders work?
Our bespoke service begins with a private consultation at our studio, where clients discuss design preferences, fabrics, timelines, and fittings.
How long does a custom-made garment take?
Timelines vary based on design complexity and fabric availability. Most bespoke pieces require between two to six weeks.
Can I bring reference images for a custom design?
Yes. You are welcome to share references and inspiration. Our design team will refine the idea to suit your body, style, and the Tiffany and Sienna aesthetic.
Do you offer menswear bespoke services?
Yes. We create contemporary and culturally refined menswear suited for both formal and special occasions.
Do you offer urgent or priority bespoke services?
Urgent services are available depending on design complexity and schedule. Additional charges may apply.
Care and Maintenance
How should I care for my garment?
Care instructions are provided with each garment. We recommend gentle handling and professional cleaning for all premium fabrics.
Do you offer garment care services?
Yes. We offer refitting and care services for selected pieces. Contact us for more information.
Can you repair damaged pieces?
Repairs are assessed individually. Minor repairs may be undertaken based on feasibility.